Career Finder

The Lorain County Association connects you to a highly-targeted legal audience from which you can seek new work or fill open positions within your organization. Let us minimize your time and maximize your search for jobs or candidates.

Please keep in mind, while we are happy to facilitate your job search, the Lorain County Bar Association makes no warranty regarding the opportunities posted on the job boards.

LORAIN COUNTY DEPT. OF JOB & FAMILY SERVICES

Bilingual – Investigator 1

All applications must demonstrate how you meet the following requirements.

BRIEF DESCRIPTION OF JOB:
Under the direct supervision of the unit supervisor, conducts in-house investigations by searching, locating, documenting, verifying information given, prepares correspondence, gathers documentation and evidence, requests information pertaining to complaints, and searches to locate absent parents in child support cases. Verifies employment and medical coverage; enforces support and medical orders; obtains identifying data (e.g. social security number, residence, employment etc.); Attempts to locate absent parent using State Parent Locator Services, IRS, WEB and other resources. Responds to inquiries from clients and their representatives, other county Child Support Investigators, employers, attorneys, government officials. Screens customer complaints dealing with quality of service and forwards to appropriate personnel; communicates via correspondence and/or telephone to resolve problems; answers questions or resolves complaints; determines appropriate action for resolution of inquiries; refers clients to appropriate area for assistance; identifies all issues of case policy. Maintains knowledge child support laws and regulations. Reviews cases requiring administrative and judicial remedies to enforce orders including testifying in court when necessary to assist in enforcement actions; cooperates with law enforcement and officials. Maintains records of issues brought to their attention and informs supervisor/administrator of concerns; compiles and evaluates information to prepare written reports of findings and recommendations; consults with peers to address issues to ensure quality customer services. Performs clerical tasks related to investigations and telephone support. Utilizes computer systems or other required databases to enter, update, correct, delete, send data and retrieve data. Uses call center software to print reports, access information and tract calls etc. Performs other related duties as assigned by the Director or designee.

MINIMUM REQUIREMENTS:
Ability to calculate fractions, decimals & percentages, read and write common vocabulary, one course in principles of interviewing (or 1 month experience)

AGENCY QUALIFICATIONS:
Ability to Speak, Write, and Read Spanish Fluently
Good Interviewing Skills
Ability to Research and Perform Investigative Techniques
Basic Computer Skills
Good Public Relation Skills
Written and Oral Communication Skills
Ability to Collect Data, Establish Facts, and Draw Valid Conclusions
Organizational Skills
Cultural Sensitivity
Dependable Transportation with Appropriate Liability Insurance and a Valid Ohio Driver’s
License with a Good Driving Record
Good Attendance
Notary (or become a notary)

PAY GRADE AND RATE OF PAY:
26.5 - $14.57 per hour

Applications can be obtained from our website: www.lcdjfs.com.
Applications should be mailed to: Kristin Whiteman, 42485 N. Ridge Rd., Elyria OH 44035.
Application Deadline: August 18, 2017.

BARBARA TAMAS, DIRECTOR
42485 NORTH RIDGE ROAD - ELYRIA OH 44035-1057
(440) 323-5726/244-4150 FAX: (440) 323-3422 TDD: (440) 284-4125




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